Frequently Asked Questions
Discover everything you need to know about our luxury jewelry and services.
How can I verify the authenticity of my Roberto Coin piece?
Every authentic Roberto Coin piece features the signature hidden ruby, a small synthetic ruby set on the inside of the jewelry in direct contact with the wearer's skin, along with official hallmarks indicating the gold purity and registered trademark.
What are your shipping methods and delivery times?
We offer complimentary insured ground shipping on all domestic orders. Express shipping options are available at checkout. Please allow 3-5 business days for processing and delivery of in-stock items.
What is your return and exchange policy?
We accept returns and exchanges on unworn, pristine items within 30 days of purchase. The jewelry must be returned in its original packaging with all security tags intact. Custom-made or engraved pieces are final sale.
Do you offer professional cleaning and repair services?
Yes, we provide professional maintenance, including cleaning, prong inspection, and repairs. We recommend having your jewelry serviced annually to ensure the longevity and brilliance of the gemstones and gold.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay. We also offer flexible financing through select third-party providers.
Can I have my Roberto Coin jewelry personalized?
We offer engraving services for a variety of our collections. Please contact our concierge team or visit a boutique to discuss personalization options for your specific piece.